Help Center

Getting Started

LockDown enables you to communicate with the peace of mind that your messages, files and photos are always secure and private. The LockDown solution is built upon patented encryption and key handling technologies, all working behind the scenes in an easy to use phone and computer app.

LockDown is available for download in the iOS App Store, the Android Playstore and the Microsoft Store for Windows PC. Start by downloading the iOS or Android phone app.

Don’t worry, your files and messages are not compromised! In order to open the LockDown app, your 4 digit pin is required. After 5 failed attempts, the system will lock. The content you have shared in LockDown is not stored locally on the phone, so it cannot be accessed.

Once you get a new phone, simply download the LockDown app, scan your recovery page and your account will be activated on your new phone. Your account will be erased from your old phone when you activate on your new phone.

LockDown for Indviduals is designed for everyday people who wish to have secure and private conversations, without additional capabilities that a business would need.

LockDown for Business is designed for Businesses of all sizes. Business accounts offer additional features such as a variety of user roles and privileges, access controls and centralized management.

Simply start a Chat or a Workspace and invite the person(s) by selecting them from your contact list or typing in their phone number. If the person already has a LockDown account, they can also tell you their LockDown ID.

Yes, in order to maintain complete privacy, security and control, all parties need the LockDown app to communicate.

In Chats, your personal conversations are private and secure. Each person controls their contributions to the conversation.

In Workspaces, confidently share sensitive information among groups of people. The Workspace Owner (the person who creates the Workspace) controls all contributions and can add/remove people to the conversation at any time.

Owners control the conversation and anyone else in the Workspace is simply a Contributor. Keep in mind, the Owner may remove Contributors from the Workspace, yet their posts remain.

No, in order to keep your Chats private, we do not allow you to add members to an existing chat. Instead, start a new Chat with those you would like in the group.

Or, if you would like the ability to control the entire dialogue and add/remove people at anytime, start a Workspace.

When you leave a Chat, all of your posts and attachments are destroyed, leaving no trace of any of your content. You cannot get this data back.

When another person leaves a Chat, all of the content they contributed will be destroyed and no longer visible.

When you add someone to a Workspace, they can see all contents of the Workspace (including content that was there before they were added).

When you remove someone from a Workspace, their contributions to the Workspace stay, but they no longer have any access or visibility to the Workspace or the content.

All contents of the Workspace will be permanently deleted and the Workspace will no longer appear for you or the Contributors.

Scan-In allows you to authenticate (sign in) to the LockDown app on your computer. To Scan-In to the Windows App, first you must make sure you have the LockDown app on your phone. Then, select “Scan-In” from the bottom of the app. Point the camera on your phone to the QR code on the LockDown Windows app and you’ll automatically be signed in.

The Scan-In function is also used to recover your account (link to recovery question).

LockDown is different for many reasons! Here are just a few:

PROHIBIT DOWNLOADS/SHARING

Encrypted messaging platforms protect data from point A to point B, which is called end-to-end encryption. This works well for messages, but not for files (e.g., photos and documents). With other apps, once delivered, the recipient can take the file off of the system by downloading or saving to their device or the cloud. Additionally, the file is no longer protected with encryption. At this point, the “sender” or owner of the file has lost control.

With LockDown, messages and files are encrypted and cannot be exported, unless you allow the recipient to do so. The information that you share with others is anchored to the LockDown system, making unauthorized document sharing nearly impossible.

POWERFUL PERMISSION CONTROLS

Encrypted messaging platforms focus on protecting messages, but fall short when protecting files. With LockDown, you can prohibit others from printing, forwarding, copying and pasting. You may also permanently erase messages and documents from all devices – including your recipient’s devices.

PROTECT AGAINST SCREENSHOTS

Screenshots are blocked on Android and Windows PC devices; and screenshot notifications are delivered on iOS.

NO PASSWORDS

Traditional file encryption tools rely on passwords. Once the recipient has the file and the password, all bets are off. The owner of the file has lost all control. Over 80% of data breaches involve stolen or misused passwords. With LockDown’s patented encryption and key handling, your smartphone serves as your identity which means: No More Passwords!!

8,000 bit ATOMIZATION ENCRYPTION

Learn about LockDown’s patented encryption here.

Chats FAQ

From your iPhone: Start in the “Chats” tab and then select the “compose” button in the top right hand corner of the screen.

From your Android: Start in the “Chats” tab and then select the “compose button which is the floating green button in the bottom right corner of your screen.

From your Windows Computer: Start in the “Chats” tab (icon with the speech bubbles) and then select the “compose” button which is the green floating button on the right hand side of the panel.

Select the paperclip icon and choose a file, photo, or take a photo. You can send the attachment with or without a message.

From your iPhone: Press and hold on the post you would like to delete. You will be asked if you would like to “Delete post from all devices”, and then to confirm your choice.

From your Android: Press and hold on the post you would like to delete. You will be asked if you would like to “Delete post from all devices”, and then to confirm your choice.

From your Windows Computer: Select the three dots to the right of the post you would like to delete. You will be asked if you would like to “Delete post from all devices”, and then to confirm your choice.

NOTE: In Chats, you may only delete your own posts.

From your Smartphone: Press and hold on the post you would like to archive. You will be asked if you would like to “Archive Post”, and then to confirm your selection.

From your Android: Press and hold on the post you would like to archive. You will be asked if you would like to “Archive Post”, and then to confirm your selection.

From your Windows Computer: Select the three dots to the right of the post you would like to Archive. You will be asked if you would like to “Archive post”, and then to confirm your choice.

NOTE: Your post will be hidden from everyone in the Chat. You may undo this at anytime.

Select the clock icon and choose an expiration time before sending your message.

Select the ||| icon in the top right hand corner of the chat and then select “View Files”.

Select the ||| icon in the top right hand corner of the chat and then select “View people”.

Select the ||| icon in the top right hand corner of the chat and then select “Show Hidden Posts”. This will not show the content of the posts, but it will show that at one time, a post did exist.

Select the ||| icon in the top right hand corner of the chat and then select “Leave”. When you leave a chat, all of your messages and attachments are destroyed, leaving no trace of any of your content.

Workspaces FAQ

In Workspaces, confidently share sensitive information among groups of people. Workspace Owners (the person who created the Workspace) control all contributions and can add/remove people to the conversation at any time.

Anyone the Owner invites to the Workspace is a Contributor. Contributors can post in the Workspace but they may not delete posts, manage people, change settings or delete the Workspace.

From your iPhone: Select the Workspaces tab and then select the + button in the top right corner of your screen.

From your Android: Select the Workspaces tab and then select the floating green + button in the bottom right corner of your screen.

From your Windows Computer: Select the Workspaces tab (briefcase icon) and then select the floating green + button.

NOTE: Once you are in the Workspace, the fly-out panel will give you options such as “Manage people”.

The Owner of the Workspace is the person who created the Workspace. They have full control of the Workspace to include, adding/removing people, deleting/archiving content, choosing default Workspace settings, viewing audit history and deleting a Workspace.

Any and all Workspace posts are owned by the Owner of the Workspace.

Contributors may post in the Workspace. They may also archive their posts to hide them from the conversation, but they can still be viewed by the Workspace Owner.

Select the paperclip icon and choose a file, photo, or take a photo. You can send the attachment with or without a message.

From your iPhone: Press and hold on the post you would like to delete and choose “Delete post from all devices”

From your Android: Press and hold on the post you would like to delete and choose “Delete post from all devices”

From your Windows Computer: Select the 3 dots to the right of the post and choose “Delete post from all devices”

NOTE: In Chats, you may only delete your own posts. In Workspaces, an Owner, may delete any content; Contributors may not delete posts, including their own.

Select the clock icon and choose an expiration time before sending your message.

Note: You may not set an expiration after you have posted your message.

Workspace Permissions FAQ

Owners may set default settings per Workspace by selecting the ||| icon in the top right hand corner of the Workspace, followed by “View/adjust permissions”. Default settings for the Contributor and Owner may be set.

Hidden membership prohibits the person from knowing who else is in the Workspace.

A Read-Only Workspace prohibits users from posting anything in the Workspace, however; they may read the contents of the Workspace.

The Prohibit export setting controls whether or not the person may export or download the files in the Workspace.

The Prohibit printing setting does not allow for people to print the documents they’re viewing in LockDown.

Note: Watermarks are digital only and do not appear on a printed copy.

The Prohibit copy & paste function does not allow for people to copy content and paste that information in another document/area.

The Watermark recipient name/phone setting will place a watermark of the person who is viewing the file all over the document. This deters against users using other devices to take photos of their screens.

The Watermark custom message setting is designed for a traditional watermark of your choosing.

Note: Watermarks are digital only and do not appear on a printed copy.

Personal Account Settings

Your LockDown ID is your identity/handle in the LockDown App. Your LockDown ID is unique and enables you to communicate with others without sharing your phone number.

When you add additional mobile phone numbers (you have to verify them with a sent sms code like when you register) – people can find your LockDown ID by that phone number.

Note: you may not use the device associated with that phone number for LockDown. The additional phone number is simply an additional method to find your LockDown ID and start communicating with you.

If you remember your current pin:

  1. Go to your LockDown phone app.
  2. Select “Settings” (gear icon)
  3. Select “Edit account settings”
  4. Select “Change PIN”

If you do not remember your current pin:

  1. Use your LockDown phone app and Scan the Backup Recovery Page that you printed and stored in a safe place.
  2. Follow the steps shown on your phone.

Personal Details

Individual accounts come with 85 MG of free storage and 500 posts. If you need more storage, you may delete posts.

NOTE: your posts in Chats and all posts in your Workspaces apply to your storage limits.

Your account is private. No one else, including LockDown, can access your account. This means it’s very important you backup your account, in case you forget your 4 digit pin or get a new phone.

    1. On either your phone app or computer app, select “Settings” (the gear icon) followed by “Personal Details”
    2. Select “Account backup”
    3. Click Print
    4. Save the backup QR code and keep it somewhere very safe – it’s not a bad idea to print multiple copies.

System Requirements

PlatformSystem Requirements Notes
iPhone 

iOS 11.0 or later

For best screen optimization, use an iPhone 6 or newer.

The iOS app Is available for download from the AppStore.
Android 

Min: Android 7.0 (API level 24)
Latest: Android 10 (API level 29)

 

The Android app is available for download from the PlayStore.
Windows 

Min Version: Windows 10 1809
Recommended: Windows 10 1903

 

The Windows app is available for download from the Microsoft Store. There is also an MSI available.

 

NOTE: LockDown is not currently available for Mac or iPad.

Need to report a possible bug?

To report any unexpected behavior or bugs, please email support@getlockdown.com